Arthmate Grievance Redressal
Contact Us
Ms. Deepika Rawat
Arthmate Financing India Private Limited
The Circle Work, 3rd Floor,
Huda City Center, Sector – 29,
Gurugram, Haryana – 122002
Email: statutory.compliance@arthmate.com
Tel. +91 – 7835009643
Arthmate’s Website Link:
https://www.arthmate.com/
Arthmate’s Term and Policy Link:
https://www.arthmate.com/helpTopic
DLG Disclosure
Last Updated as on 2nd July,2024
| Total Number of portfolio - 1 |
|---|
| Outstanding portfolio amount (Rs. in crores) on which DLG has been offered - 2.17 crores |
Queries / Feedback / Complaints
If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.
Call US
Visit Us
Write to us
Email Us
Please give us up to 10 working days to resolve your complaint or query.
Grievance Redressal Officer
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels
Email Us
Call Us
Write to us
Please give us up to 10 working days to resolve your complaint or query.
- Register on SCORES portal
Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID
Benefits: - Effective Communication
- Speedy redressal of the grievances
Unresolved Complaints/Grievances
SEBI has provided a link for Demat customers in case of any complaints/grievances. Click here
Filing complaints on SEBI Complaint Redress System (SCORES) – Easy & quick
Please give us up to 10 working days to resolve your complaint or query.
Nodal Officers / Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
Email Us
Call Us
Write to us
Please give us up to 10 working days to resolve your complaint or query.
Law Enforcement Agency (LEA) liaison desk
For investigation related requirements please email us at statutory.compliance@arthmate.com
If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
